Privacy Policy

1. Introduction and Scope

This Policy applies to any associated mobile applications, websites, and services operated by ViewTeller, including location-based work tickets, real-time jobsite analytics, automatic report generation, and text messaging services provided through our messaging partners.

2. Information We Collect

2.1 Personal Information

Account information (name, email, company, job title), contact information (phone, address), payment information processed through secure third-party processors, and user profile information.

2.2 Mobile and Text Messaging Information

When you opt in to text messaging, we collect your mobile phone number, carrier information, message content and history, transmission timestamps, and opt-in/opt-out records. Your mobile information will not be shared with third parties except as required to provide our services.

2.3 Location Data

Because the Platform is inherently geospatial, we collect precise location data when you use location-based features, jobsite coordinates and boundaries, movement patterns within work areas, and time-stamped location data.

2.4 Device Information

Device type, model, operating system, browser type and settings, IP address, network information, mobile device identifiers, Wi-Fi MAC addresses, and sensor data relevant to Platform functionality.

2.5 Usage Information

Features accessed, actions taken, time spent on components, chatbot interactions, project-related emails, performance data, and error logs.

2.6 Collection Methods

We collect information directly from you during account creation and through forms, through automated technologies (cookies, web beacons, pixels), through third-party service integrations, through text communications, through location services, and through API integrations.

3. How We Use Your Information

3.1 Core Functionality

Creating and managing location-based work tickets, generating real-time analytics, producing automated reports, mapping development progress, and sending text notifications.

3.2 Text Messaging Services

Sending operational notifications, time-sensitive alerts, authentication codes, responding to inquiries, and confirming actions taken on the Platform.

3.3 AI Processing

Our geospatial AI technology processes your data to analyze terrain and development patterns, identify efficiency improvements, predict project timelines, and generate development insights.

3.4 Service Improvement

Aggregated, anonymized data helps us improve functionality, develop new features, train our AI algorithms, and address technical issues.

4. Data Storage and Security

4.1 Data Storage

Information resides on secure servers located in the United States. We retain data as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

4.2 Security Measures

Protections include encryption of data in transit and at rest, access controls, authentication requirements, regular security assessments, employee training, secure messaging protocols, and multi-factor authentication.

4.3 Data Breach Procedures

Breach notification follows applicable laws.

5. Third-Party Sharing and Disclosure

5.1 Service Providers

We share information with vendors who help us operate the Platform, such as hosting, analytics, and payment processing providers, under confidentiality obligations consistent with this Policy.

5.2 Text Messaging Service Providers

We use a third-party messaging provider to facilitate text messaging and require that provider to maintain compliance with and protect mobile information according to applicable regulations.

5.3 Mobile Information Disclaimer

Mobile data will not be shared with third parties for their marketing purposes or other uses unrelated to the ViewTeller Platform's services. Sharing occurs only with providers necessary for the requested messaging services.

5.4 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

5.5 Business Transfers

During a merger, acquisition, or asset sale, information may be transferred as part of the transaction.

6. Your Rights Regarding Your Data

6.1 Access and Correction

You may access and correct your personal information through your account settings or by contacting us.

6.2 Deletion

You may request deletion of your information, subject to legal exceptions.

6.3 Opt-Out

You may opt out through your account settings or device controls.

6.4 Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

6.5 Text Messaging Specific Rights

You may opt out of text messaging at any time, request information about the mobile data we have collected, request deletion of your messaging history, and file complaints with regulatory authorities.

7. Data Retention

We retain information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Retention decisions consider the amount, nature, and sensitivity of information, the risks of unauthorized use, the purposes of processing, whether those purposes can be achieved through other means, and applicable legal requirements.

8. Children's Privacy

The Platform is not intended for use by children under the age of 16. We do not knowingly collect information from anyone under 16 and will delete such information upon discovery.

9. International Data Transfers

If you access the Platform from outside the United States, your information will be transferred to and processed in the United States, where our servers are located. By using the Platform, you consent to this transfer, storage, and processing.

10. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of material changes by email or through the Platform prior to the change taking effect. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the changes.

11. Contact Information

Privacy Officer, ViewTeller Inc
Email: privacy@viewteller.com
Support: support@viewteller.com